SHIPPING & RETURNS

Victron Energy Limited Warranty Policy

 

Victron Energy warrants its products to be free from defects in workmanship and materials for a period of 5 years from the date of purchase by the end user, with a maximum of 66 months from the Victron Energy invoice date. Exceptions on this are: lead acid batteries; 2 years from date of purchase by the end user, with a maximum of 30 months from the Victron Energy invoice date, Lithium-ion batteries; 3 years from date of purchase by the end user. In addition to this proof of correct battery usage is required when making a battery warranty claim.

 

During this period, Victron Energy will, at its option, repair or replace the defective product free of charge. The warranty does not include performing or reimbursing de‐installation, transportation and re‐installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:

• Reverse of battery polarity.

• Inadequate connection.

• Mechanical shock or deformation.

• Contact with liquid or oxidation by condensation.

• Use in inappropriate environment (dust, corrosive vapor, humidity, high temperature, biological infestation...).

• Breakage or damage due to lightning.

• Connection terminals and screws destroyed or other damages, like overheat, due to insufficient tightening.

• For any electronical breakage except due to lightning (reverse polarity, over‐voltage due to external cause), the state ofthe internal control diode and of the inputs/output X and Y capacitors determine the warranty.

 

This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone else than Victron Energy or one of its authorized Qualified Service Partners. In order to qualify for the warranty, the product must not be disassembled or modified.

 

Repair or replacement are our sole remedies and Victron Energy shall not be liable for damages, whether direct, incidental,special, or consequential, even caused by negligence or fault.

 

Victron Energy owns all parts removed from repaired products. Victron Energy uses new or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Victron Energy repairs or replaces a part of a product, its warranty term is not extended. In case of replacement the new component has a warranty of 6 months, without effect on the initial warranty period. All remedies and the measure for damages are limited to the above. Victron Energy shall in no event be liable for consequential, incidental, contingent orspecial damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of two (2) years from the date of purchase.

 

Life Support Policy

As a general policy, Victron Energy, does not recommend the use of any of its products in life support applications where failure or malfunction of the Victron Energy's product can be reasonably expected to cause failure of the life support device or to significantly affect its safety or effectiveness. Victron Energy does not recommend the use of any of its products in direct patient care. Victron Energy will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Victron Energy that the risks of injury or damage have been minimized, the customer assumes all such risks, and the Liability of Victron Energy is adequately protected under the circumstances.

 

As a product requires service, it must be brought back to the place of purchase. In case no contact can be taken with the merchant, or if he is either unable or not allowed to provide service, direct contact should be taken with Victron Energy.

 

Warranty on Repairs

The warranty period on products or on printed circuits boards repaired by Victron Energy as well as on printed circuit boards for replacement is 6 months from delivery by Victron Energy.

 

Transport

It is the responsibility of the sender to sufficiently package these products. The transport must be organized in a way to avoid any damage, especially when a single unit or heavy unit is sent.

 

Severability

If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.

 

For Australia only

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

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